Description
We are looking for a talented University Enrolment Advisor to support our student recruitment business and counsel students toward their dream colleges across multiple destinations (UK, USA, Canada, Australia).
This role requires a strong client service background and a solid understanding of the study abroad admissions process. It is a global-facing role, where you will assist students, parents, and school counselors across regions. You will help students make the right educational choices by addressing queries, recommending best-fit colleges and courses, ensuring a smooth application journey, and resolving any application-related challenges.
The candidate should be based in Hyderabad.
What You Will Be Doing
- Provide personalized counselling to help students choose suitable destinations, courses, and institutions based on academic profile, budget, and career goals.
- Guide students through all stages of the application process, including university shortlisting, applications, document submission, offer acceptance, visa, and post-application services.
- Deliver high-quality service to ensure strong conversion rates from inquiry to enrolment.
- Respond promptly to inquiries, process applications efficiently, and address student concerns.
- Build and maintain strong relationships with key stakeholders such as school counselors, students, parents, and universities to support business growth.
- Contribute to the development and improvement of processes for managing student success and CRM workflows.
- Manage accounts for assigned schools and build strong rapport with school counselors.
About You
Qualifications
- Bachelor’s degree (minimum).
Experience
- 4–8 years of experience in study abroad counselling for undergraduate and postgraduate students, with focus on UK, ANZ, and US destinations.
- Prior experience in client relationship management or sales.
Knowledge & Skill Sets
- Strong understanding of the education sector and university admissions processes, including entry requirements for the UK, ANZ, and US.
- Proven experience managing student visa applications, especially for the UK.
- Comfortable working with enterprise SaaS platforms and collaboration tools.
Qualities
- Persuasion & Sales Skills: Ability to convert hesitant students and parents.
- Empathy & Interpersonal Skills: Ability to listen actively and build trust.
- Problem-Solving Skills: Calmly address concerns and provide tailored solutions.
- Communication Skills: Clear and effective verbal and written communication.
- Trustworthiness & Rapport Building: Establish credibility with students and parents.
- Adaptability: Adjust guidance based on changing education landscapes.
- Persistence & Follow-Up: Maintain engagement through consistent support.
- Authority & Confidence: Encourage open discussions and inspire trust.
- Lead Conversion: Convert inquiries into booked counselling sessions.
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