Description
About Role:
The Manager / Assistant Manager – International Delivery is accountable for execution
excellence across international programs, ensuring high learner satisfaction, strong
completion outcomes, and efficient delivery at scale. The role leads a team of Program
coordinators / Delivery Executives and partners closely with universities and internal
stakeholders to deliver predictable, high-quality program experiences for global
learners.
Roles & Responsibilities:
Program Delivery & Quality
• Own end-to-end delivery of assigned international programs across cohorts.
• Ensure adherence to academic calendars, SLAs, and partner commitments.
• Proactively identify and resolve delivery risks and learner escalations.
Learner Experience & Outcomes
• Act as the experience owner for global learners across programs.
• Drive key metrics: NPS, CSAT, attendance, retention, and completion.
• Ensure timely and effective resolution of academic and operational issues.
Team Leadership
• Lead, coach, and performance-manage a team of Program Managers / Delivery
Executives.
• Drive role clarity, accountability, and productivity benchmarks.
• Build a learner-first, outcome-oriented team culture.
Operational Efficiency & Cost
• Improve delivery efficiency through better planning, process standardisation, and
automation.
• Support scale without proportional increase in cost or errors.
• Track delivery cost and productivity metrics.
Stakeholder Management
• Act as delivery SPOC for international university partners.
• Collaborate with Sales, Marketing, Admissions, Faculty Ops, Tech, LMS, and
Finance teams.
• Provide structured updates and manage escalations.
Success Metrics
• Learner NPS / CSAT
• Program retention & completion rates
• SLA adherence & delivery accuracy
• Cost efficiency & team productivity
• Completion rates
• Live Session ratings
Eligibility & Experience
• 6–10 years of experience in program delivery, operations, or academic services.
• Minimum 2 years of people management experience.
• Exposure to international learners/customers, global time zones, or university
partnerships preferred.
Key Skills
• Strong execution and problem-solving mindset
• Proven people leadership and stakeholder management
• Data-driven decision-making
• Clear communication and ownership mindset
• Strong MS Excel skills
• Strong written and verbal communication skills
Who Should Apply
• High-performing individual contributors ready to scale impact through people
leadership
• Current delivery leaders seeking broader program and stakeholder ownership
• Candidates passionate about building world-class learner experiences globally
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