Description
Key responsibilities:
1. Ensure the success of the student in the course by being the first point of contact for students
once they enroll in the PGC, interacting with them, helping them, supporting them, motivating them,
and being their constant companion until they achieve their learning outcomes
2. Conduct orientation sessions and regular progress calls to keep track of student’s progress during
the entire duration of the course
3. Work on partner management and liaisoning with the training content partner to create the live
sessions’ schedule, audit the sessions, monitor the project, forum queries, and assignment
evaluation TAT as well as audit the feedback provided by the partner
4. Work on community management by managing course-specific communities and resolving
students’ concerns in the community
5. Work closely with different stakeholders (students, product team, content team, and business
team) to deliver a seamless learning experience for students
Who can apply:
1. Good attention to detail
2. Passion for teaching
3. Empathy and patience to understand student queries and issues
4. Meticulous in documenting and ensuring that all the issues and questions are resolved in the
defined time
5. Good understanding of e-learning
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