ADM - Assistant Destination Manager

Description

KEY RESPONSIBILITIES
• Drive the development and implementation of destination-based office business plans.
• Provide input and once the budget is set monitor the Pipeline and Revenue budgets of the zone.
Monitor results and initiate corrective action where required.
• Collaborate with Supervisor to implement forecasting methodologies and processes to achieve
accurate, timely pipeline forecasts.
• Develop and maintain a strong sales and service culture within the business. Drive Customer
Satisfaction by regular monitoring and reporting.
• Identify, develop, and implement strategies to achieve sales objectives for the offices for student
placement. Monitor results and initiate corrective action where required.
• Collaborate with Destination Client Relations Managers, Marketing to develop and implement
lead generation programs including events, client office visits, web etc., ensure counselling
capacity /capability as per targets and ensure consistent sales, service and client management
performance standards and benchmarks which are continuously improved.
• Provide inputs and take necessary actions to the ongoing development and maintenance of
service and client management performance standards and benchmarks for the office.
• Drive and guide the offices participation in and execution of global improvement projects where
applicable
CANDIDATE SPECIFICATION
Essential requirements • Bachelor’s or equivalent degree

• Industry knowledge. Preferably working in sector or
having prior experience in student placement sector
• Experience in developing business plans, budgets, and
skills to monitor, review and report on progress.
• 2+ years of proven ability to motivate and lead a team to
achieve demonstrable outcomes.
• 4–7-year counselling experience preferably in the
education industry
• Strong problem resolution skills
• Experience in working with CRM systems will be desirable.
• A strong, ethical manager who acts with integrity and in
the best interests of the business.
• Respects diversity in employees
• Good written and verbal English skills