Description
Required Job Skills and Abilities:
Excellent customer service skills.
Strong listening and communication skills (verbal and written).
Proficient with programs and applications such as Outlook, Salesforce, and Microsoft Office Suite products, (Word, Excel, PowerPoint) with a strong concentration in Excel.
Role requires attention to detail and time management skills.
Strong case-management skills.
Able to work independently, with some direction and collaboratively, in a team environment
Self-motivated, organized, and disciplined professional with the ability to multitask based on deadlines.
A team player who is excited to work productively and cooperatively with a wide range of people and disciplines.
Ability to provide sound technical advice on how to best diagnose and solve customer issues
Capable of explaining basic technical rostering setup processes to a non-technical audience.
Strong problem-solving capabilities and ability to develop creative solutions in a dynamic, high-volume environment.
Demonstrate integrity, ethical standards, and a professional demeanor.
Able to handle ambiguity and favorably navigate through stressful situations and pressing deadlines.
Adept at proactively identifying incremental improvements to implementation initiatives, processes, and procedures to maximize efficiency and productivity.
Required Education and Experience:
One or more years’ experience in a customer service role or similar position. Or a combination of education and experience that demonstrates competency in the requirements of the position.
Preferred Qualifications: Bachelor’s degree and one or more years in a customer service role, ideally in EdTech rostering support.
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