Description
Job Title: Head – Quick Commerce
Location: Gurgaon
Role Summary
The Head of Quick Commerce will lead strategic initiatives in the rapidly evolving Q-commerce space. This role is key to driving profitable growth, increasing brand visibility, and building a strong presence across digital platforms. The incumbent will manage the P&L for the Q-commerce channel, develop innovative digital strategies, and ensure seamless customer experiences. Core responsibilities include JBP creation, product selection, pricing, supply chain coordination, inventory management, last-mile logistics, and customer service — all while delivering on fast-paced turnaround promises.
Key Responsibilities
Strategic Leadership & Growth
Define and implement a comprehensive Q-commerce strategy aligned with business goals.
Drive expansion across platforms like Blinkit, Zepto, Instamart, etc.
Explore new market opportunities to scale operations and grow market share.
Revenue & Brand Development
Drive revenue through targeted digital campaigns and partnerships.
Use data and consumer insights to strengthen brand salience.
Ensure brand consistency across all Q-commerce channels.
Customer Experience & Digital Transformation
Optimize customer journeys across platforms for a seamless experience.
Collaborate with IT, product, and marketing teams for digital initiatives.
Foster a culture of innovation and agility across teams.
Operational Excellence & Innovation
Adopt industry best practices and Q-commerce tools to streamline operations.
Track KPIs and implement improvements to boost performance.
Lead efficiency initiatives to control operational costs.
Marketing & Channel Strategy
Execute marketing plans to drive acquisition and retention.
Build an efficient and scalable distribution network across digital channels.
Launch campaigns targeting urban and millennial consumers.
Product & Data-Driven Decisions
Work with product teams to turn insights into actionable features.
Analyze data to uncover trends, gaps, and opportunities.
Ensure continuous feedback from customer insights to product development.
Experience & Qualifications
8+ years in e-commerce, digital strategy, or FMCG; 3+ years in a Q-commerce leadership role.
Proven P&L ownership and track record of driving digital revenue growth.
Experience in launching and scaling digital services or products.
Strong strategic and analytical skills with a self-starter mindset.
Excellent communication and presentation abilities.
Capable of handling multiple projects in a fast-moving environment.
Creative, customer-centric, and innovative thinker.
Collaborative leadership style with the ability to motivate cross-functional teams.
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